Need help with Unveil? We're happy to help.
For any question, issue, or feedback about the App, email us directly and we'll get back to you as soon as we can:
support.unveil@hellowenkel.comTrouble logging in? Make sure you're using the same sign-in method (email, Google, or Apple) you originally signed up with. If you've forgotten your password, use "Forgot Password" on the login screen.
Questions about Premium or donations? Include your username and, if applicable, your purchase receipt when you email us so we can look into it quickly.
Reporting a user or piece of content? You can report or block another user directly within the App from their profile or a follower's row. For anything else, email us with as much detail as you can.
You can permanently delete your Unveil account and its data at any time, directly in the App:
If you no longer have access to the App, email support.unveil@hellowenkel.com from the address on your account and we'll delete it for you.
What gets deleted: your account, dolls, sets, photos, badges, follows, and other social connections, removed immediately with no additional retention period.
What's retained: a small number of records we're required to keep are anonymized rather than deleted: trust & safety reports (so a report can't be erased by deleting an account) and payment/donation records (kept as an anonymized financial log). No content or profile information that identifies you as a person remains attached to these.